The Charter Bus Company
PRIVACY POLICY
Effective Date: January 1, 2025
Last Updated: April 21, 2026
The Charter Bus Company LLC (“we,” “our,” or “us”) is committed to protecting your privacy and the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or use any of our charter bus services.
By accessing or using our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect personal and non-personal information from customers, users, and visitors in the following ways:
A. Personal Information
We may collect the following types of personal information when you interact with us:
- Identity & Contact Information: Full name, email address, phone number, billing address, company name, and any other personal details you submit when booking a service or requesting a quote.
- Trip Details: Date of travel, pick-up and drop-off locations, group size, type of event (e.g., school trip, wedding, corporate event), and any special preferences.
- Payment Information: Credit/debit card details and billing address, processed securely via third-party payment gateways. We do not store your complete card number.
- Account Information: If you create an account, we collect login credentials and trip history.
- Communications: Correspondence through emails, calls, live chat, SMS, or contact forms, including any information you voluntarily provide.
B. Non-Personal Information
We may also collect:
- IP address, browser type, operating system, and referring URLs.
- Usage data including pages visited, time on site, bounce rate, and referring search queries.
- Device information such as screen size, device model, and approximate geolocation.
- Cookie and tracking data (see Section 5).
C. SMS Privacy Statement
We respect your privacy. Your mobile number and SMS consent information will never be shared with third parties or affiliates for marketing or promotional purposes. All categories of data collection explicitly exclude any text messaging originator opt-in data and consent. This information is kept strictly confidential and will not be sold, shared, or disclosed to any third party.
If you no longer wish to receive SMS messages from us, you may opt out at any time by replying STOP to any of our messages, or by contacting us at info@THECHARTERBUSCOMPANY.com.
2. How We Use Your Information
We use the information we collect to provide, improve, and personalize our services, including:
- Booking & Fulfillment: To confirm reservations, process payments, and coordinate with bus operators and vendors.
- Customer Support: To respond to inquiries, provide service updates, and resolve complaints or disputes.
- Internal Business Purposes: To analyze trends, monitor website performance, conduct audits, and improve marketing effectiveness.
- Legal Compliance: To comply with applicable laws, enforce our Terms of Service, or respond to lawful requests.
- Marketing & Communication: With your consent, we may send promotional emails, updates, surveys, or SMS messages.
You may opt out of promotional communications at any time by following the unsubscribe link in our emails or by contacting us directly.
3. Sharing of Information
We do not sell or rent your personal information. However, we may disclose it to trusted third parties for specific purposes:
A. Transportation Providers
To fulfill your reservation, we share necessary trip details (such as pick-up location, travel time, and client name) with vetted third-party motor coach companies.
B. Service Providers
We may use third-party vendors for:
- Payment processing (e.g., Stripe, Square)
- Website hosting and maintenance
- Analytics (e.g., Google Analytics)
- Email marketing and customer communication
- Data storage and cloud services
These vendors are contractually obligated to protect your data and may only use it for the specific purposes we direct.
C. Legal or Regulatory Requirements
We may disclose your information if:
- Required by law, subpoena, court order, or regulatory authority.
- Necessary to investigate fraud, enforce our agreements, or protect rights and safety.
- In connection with any merger, acquisition, or asset sale (with prior notice provided).
4. Data Retention
We retain your information only for as long as necessary to:
- Fulfill the purposes outlined in this policy.
- Comply with legal, tax, and accounting obligations.
- Maintain business records for internal analysis.
You may request deletion of your personal data at any time, and we will comply unless we are legally required to retain it.
5. Cookies and Tracking Technologies
We use cookies and similar technologies (such as pixel tags and web beacons) to:
- Store session data and maintain your preferences.
- Understand website usage and improve performance.
- Personalize content and marketing based on user behavior.
- Enable remarketing through third-party platforms such as Google and Facebook.
You can manage cookie preferences in your browser settings. Please note that disabling cookies may affect your experience on our website.
6. Your Rights and Choices
Depending on your location and applicable data protection laws (including the CCPA and GDPR), you may have the following rights:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Deletion: Ask us to delete your personal data, subject to legal exceptions.
- Right to Data Portability: Request a machine-readable copy of your data.
- Right to Object: Opt out of marketing or certain types of processing.
- Right to Withdraw Consent: At any time, if our processing is based on your consent.
To exercise any of these rights, please contact us at info@THECHARTERBUSCOMPANY.com. We may require verification of your identity for security purposes.
7. Security of Your Information
We take reasonable administrative, physical, and technical measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include:
- Secure Socket Layer (SSL) encryption for data in transit.
- Role-based access controls for internal systems.
- Encrypted storage of sensitive data.
- Regular security audits and monitoring.
However, no method of transmission over the internet is completely secure. We encourage you to take appropriate precautions when sharing personal information online.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from a child, we will delete it promptly. If you believe we may have collected such information, please contact us immediately.
9. Third-Party Links and Integrations
Our website may contain links to third-party websites, plug-ins, or services. These sites are governed by their own privacy policies, and we are not responsible for their content or data practices. We encourage you to review the privacy policies of any third-party sites before submitting personal information.
10. Changes to This Privacy Policy
We reserve the right to update or revise this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. If changes are material, we will notify users via email or through a prominent notice on our website.
Your continued use of our website and services after any changes are made constitutes your acceptance of the revised Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:
The Charter Bus Company
Phone: 845-213-3324
Email: info@thecharterbuscompany.com
© 2026 The Charter Bus Company. All rights reserved.